Browse the Most Common Account and Lobby Questions
We built this FAQ around the actual questions that come through our support channel — not a checklist someone invented in a meeting. If you're setting up your account for the first time, the questions below walk you through the deposit flow step by step, including how to link PayPal or add your Play+ prepaid card number. If you're already in the
lobby and something looks off, the account and game sections cover the most common situations. Players in Houston have flagged a few state-specific access questions, and we've addressed those directly under the eligibility section. Access to the oxwoods lobby depends on state law and is available where local law permits. If you don't see what you're looking for here, our live chat
team can pull up your account in real time.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat